Frequently Asked Questions
Homeowners
Maintaining a home can feel overwhelming, but regular care helps prevent costly repairs and keeps your property in peak condition. Our FAQ for homeowners addresses questions about our maintenance packages and customized options to keep your home safe, efficient, and well-maintained.
How long does a service appointment take?
Most appointments take about 3 hours. We can service properties from duplexes to larger buildings—just keep in mind that bigger properties may take a bit longer. Our two- person teams work efficiently: one technician focuses on the interior while the other handles exterior tasks like gutter cleaning and pressure washing. Once we’re done, our lead technician will give you a rundown of the completed services, and you’ll receive a detailed report via email, complete with before-and-after photos.
What if I don’t need all 10 Points of the Totally Maintained Annual Maintenance and Safety and Certification?
No worries! Not every property needs all 10 Points. Our pricing is based on essential services like gutter cleaning and pressure washing, ensuring your property is well- maintained and occupants are safe. If your property needs the full service, that’s great too! You’ll be making the most of the Totally Maintained program.
What if I want to book a service but just had my gutters done?
That’s perfectly fine! We’ll perform our full 10 Point Service now and can come back later to handle your gutters as part of the package.
Can I have areas other than the driveway pressure washed?
Absolutely! We include up to 400 square feet of pressure washing in our service, whichcan be used for your porch, walkway, or patio. If you need more, we can provideadditional pressure washing for $40 per 100 square feet. Just let us know when youbook your appointment so we can plan accordingly!
Are you insured?
Yes, we are! Totally Maintained carries both commercial general liability and workers’compensation insurance.
Do you run background checks on your technicians?
Yes, we do! All our Totally Maintained personnel undergo background checks for your peace of mind.
What makes your gutter cleaning service better than others?
We use a powerful vacuum to clean gutters from the ground, avoiding damage to your roof and siding. Unlike many companies, our system includes a camera, allowing our technicians to operate it safely from the ground.
Why is your window washing service superior?
We use a deionized water cleaning system, which produces streak-free results by removing sediments and minerals from the water. Our service cleans not just the windows but also the frames and sills, preventing dry rot and enhancing your property’s curb appeal.
Do you clean the interior windows too?
Most people prefer to use their own maid service for interior window cleaning, so we focus on the exterior. We’re here to handle all your annual home maintenance and safety needs at a flat rate, based on your property size and number of stories.
Can I schedule an annual service appointment?
Absolutely! Many clients choose to have us service their homes yearly. Our easy scheduling tool will prompt you when it is time to schedule and remind you of your upcoming service. Enjoy peace of mind knowing your home is protected from maintenance issues and hidden dangers!
Property Managers
As a property manager, reliable maintenance is essential to keep tenants satisfied and properties in top shape. Our FAQ for property managers covers how our services can streamline maintenance across multiple units, enhance tenant experience, and reduce long-term costs.
How can Totally Maintained help reduce my company’s liability claims?
We’ve got you covered in several ways! Our services help lower your liability exposure by tackling safety issues and preventing deferred maintenance claims. We conduct carbon monoxide and smoke alarm testing and maintain logs to ensure you meet your state’s requirements. This not only keeps you compliant and avoids hefty penalties but also ensures that tenants have early warnings for potential issues like carbon monoxide failures or fires.
If a problem arises and you can’t provide proof of compliance, it can be detrimental to your business. We also clean dryer vents to minimize fire risks—did you know there were 2,700 dryer vent fires in the U.S. last year? Avoid the headache by automating your dryer vent cleaning with Totally Maintained.
Additionally, we pressure wash your driveway, walkway, or carports to prevent slip-and- fall claims, since these common areas are your responsibility. Our comprehensive service points aim to protect your property and keep your tenants safe.
Do you provide reports for carbon and smoke alarm testing as required by California law?
Absolutely! We handle your annual carbon monoxide and smoke alarm testing, and we can install any additional alarms if needed. This protects you from unwanted liability claims due to non-compliance. Plus, using Totally Maintained gives you the added benefit of having a third-party vendor perform the testing, ensuring impartiality in the reports.
How long does a service appointment take?
Most appointments take about 3 hours. We can service properties from duplexes to larger buildings—just keep in mind that bigger properties may take a bit longer. Our two- person teams work efficiently: one technician focuses on the interior while the other handles exterior tasks like gutter cleaning and pressure washing. Once we’re done, our lead technician will give you a rundown of the completed services, and you’ll receive a detailed report via email, complete with before-and-after photos.
What if I don’t need all 10 Points of the Totally Maintained Annual Maintenance and Safety and Certification?
No worries! Not every property needs all 10 Points. Our pricing is based on essential services like gutter cleaning and pressure washing, ensuring your property is well- maintained and occupants are safe. If your property needs the full service, that’s great too! You’ll be making the most of the Totally Maintained program.
What if I want to book a service but just had my gutters done?
That’s perfectly fine! We’ll perform our full 10 Point Service now and can come back later to handle your gutters as part of the package.
Can I have areas other than the driveway pressure washed?
Absolutely! We include up to 400 square feet of pressure washing in our service, which can be used for your porch, walkway, or patio. If you need more, we can provide additional pressure washing for $40 per 100 square feet. Just let us know when you book your appointment so we can plan accordingly!
Are you a general contractor?
No, we’re not. Most property owners already have a general contractor, but they often can’t handle smaller maintenance tasks. That’s where we come in! Totally Maintained bundles all these essential services into one convenient package to help you prevent deferred maintenance and keep your tenants safe. Since we don’t alter or repair properties, we don’t need a general contractor’s license.
Are you insured?
Yes, we are! Totally Maintained carries both commercial general liability and workers’ compensation insurance.
Do you run background checks on your technicians?
Yes, we do! All our Totally Maintained personnel undergo background checks for your peace of mind.
What makes your gutter cleaning service better than others?
We use a powerful vacuum to clean gutters from the ground, avoiding damage to your roof and siding. Unlike many companies, our system includes a camera, allowing our technicians to operate it safely from the ground.
Why is your window washing service superior?
We use a deionized water cleaning system, which produces streak-free results by removing sediments and minerals from the water. Our service cleans not just the windows but also the frames and sills, preventing dry rot and enhancing your property’s curb appeal.
Do you clean the interior windows too?
Most people prefer to use their own maid service for interior window cleaning, so we focus on the exterior. We’re here to handle all your annual home maintenance and safety needs at a flat rate, based on your property size and number of stories.
Can I schedule an annual service appointment?
Absolutely! Many clients choose to have us service their homes yearly. Our easy scheduling tool will prompt you when it is time to schedule and remind you of your upcoming service. Enjoy peace of mind knowing your home is protected from maintenance issues and hidden dangers!
Realtors
First impressions are everything when selling a property. Our FAQ for realtors explains how our maintenance services can boost curb appeal, improve property value, and ensure your listings are market-ready with one-time or ongoing services tailored for real estate professionals.
How does Totally Maintained help listing agents?
Before home inspections, schedule our 10-point service to tackle common issues, resulting in cleaner inspection reports for your sellers. Fewer reported items can lead to higher selling prices, giving potential buyers that “Certified Pre-Owned” feeling—just like buying a certified pre-owned automobile!
How does Totally Maintained help agents who represent buyers?
Instead of a traditional home warranty, our service offers a preventive maintenance package. We change filters, clean gutters, and eliminate fire hazards, allowing your clients to enjoy their weekends worry-free. Plus, you won’t have to deal with unexpected home warranty claims!
Can Totally Maintained help me increase sales?
Yes! Referrals are a top source of sales for agents. Instead of generic gifts, many agents choose to purchase our service for clients who refer them. It’s a thoughtful way to show you care about their safety and well-being!
Can you do additional services beyond the 10-point service?
No worries! Not every property needs all 10 Points. Our pricing is based on essential services like gutter cleaning and pressure washing, ensuring your property is well- maintained and occupants are safe. IfDefinitely! Just let us know what extra services you need when booking, and we’ll take care of them, charging only for the additional time required. your property needs the full service, that’s great too! You’ll be making the most of the Totally Maintained program.
